Talk2Verifier

Our Services

We offer Live Agents to complete your third party verification process. Our verification platform was developed in-house and is driven by each client's specifications. We can customize a TPV script to fit any requirement you may have. We respond to your call volumes based on service level metrics while offering the same level of support to all customers.

IVR

Our IVR allows a computer to interact with your Sales Team through the use of voice and tones via keypad, i.e. Press 1 for English, 2 for Spanish.

LIVE OPERATORS

Our live operators are committed to professionalism and are an extension of your customer service. Our Agents are trained and continually coached. Our scripts are automated in such a way whereby the Agent does not have to guess, pick or

BI-LINGUAL AGENTS

We maintain a large group of experienced bi-lingual phone agents to ensure that your Spanish Speaking Customers are delivered a great experience as the rest of your customers.

Third party verification (TPV)

... is a process of getting an independent party to confirm that the customer is actually requesting a change or ordering a new service or product. By putting the customer on the phone (usually via transfer or 3-way call) a TPV provider asks a customer for his identity, that he is an authorized decision maker and to confirm his order.

About Us

Talk2Verifier currently verifies thousands of transactions every day - the majority of them from the energy industry.

Live operator services are the driving attraction behind our business. Talk2Verifier was formed by Talk2Rep, Inc, a Teleservices company founded by former AT&T executives in 2000, celebrated 10 Years servicing Global Clients and Nationally recognized as a leading teleservices company.

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Customer Services is Key to Our Success!

One of Talk2Verifier’s goals is to provide the best results for our clients’ customers with excellent customer service. One way we do that is to employ professionals to assist with verifications. We realize the person on the phone is a valuable link between the contact technology and the client. The Talk2Verifier staff is comprised of a group of highly trained, friendly, empathetic and detail-oriented individuals. Our associates are top-notch professionals in their field and most have worked in the call center environment for many years. This practice of excellence at the point of contact ensures a positive experience with every call.